FREQUENTLY ASKED QUESTIONS & ANSWERS
Tel 2: +84 24 3935 1611
Q. Where is Thaison Palace Hotel located?
A. It is centrally located at 7-9 Hang Voi Street, Hanoi Old Quarter, just a few minute walking to Hoan Kiem Lake
Q. Does Thaison Palace Hotel has elevator?
A. Yes, the hotel is equipped with a passenger elevator
Q. How can I contact with hotel?
A. All inquiries, bookings can be made via:
· Contact form: http://thaisonpalacehotel.com/en/contact-us
· Check rate form http://thaisonpalacehotel.com/en/room-type
· Email: firstname.lastname@example.org
· Mobile phone: +84 988 099 093 - Kenny Lee/ Mr - Mananging Director
Q. Can I make a hotel booking online?
A. Yes, via our official website at: http://thaisonpalacehotel.com/en/room-type
Q. Should I book tours in advance?
A. Yes, it is highly recommended
Q. How can I guarantee my advance booking?
A. 30 – 40% deposit is required. The balance will be settled upon your arrival.
Q. How far from the airport to the hotel?
A. It’s around 40 km. It takes you 45 – 60 minutes by car transfer from airport to Thaison Palace Hotel
Q. How much does it cost for the airport transfer service?
A. The hotel offer private airport pickup/ see off service by private car. Please find price at rooms & rates page for quotation.
Q. Is there very much noise in the hotel?
A. All rooms have soundproof windows or double glazed doors creating you a very quiet & relaxing stay.
Q. Is every room equipped with a private computer and free internet access?
A. Yes, all rooms are artfully equipped & furnished, including a flat monitor PC with free ADSL or Wifi internet access.
Q. Can I leave the luggage stored at the hotel when I am travelling?
A. Yes, the hotel offer luggage storage service at free of charge
Q. Why should I choose this hotel?
A. Because of its perfect location, elegant boutique design, state-of-art facilities, outstanding service by professional team of staff and management. Especially the most important by its trust ranks on Tripadvisor
Q. How to buy air tickets to Vietnam as well as domestic flight tickets?
A. There are many airlines which have direct flights to Vietnam such as: Vietnam airlines, Air France, American Airlines, Thai Airway, Japanese airlines, Singapore Airlines, Malaysia Airlines. Please contact with the airlines agency to book the air tickets.
For domestic flights, please contact us to get much better price and accurate prompt issued ticket
Q. How to book a cheap air tickets to Vietnam?
A. There are many website and airline agencies which provides air ticketing. You had better study several airlines to find the suitable one.
Q. What do you serve if I am a vegetarian?
A. In this case, please advise us in advance so that we can order a vegetarian menu during your trip in Vietnam. Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve at your taste.
Q. Are there any restrictions on photography in Vietnam?
A. Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing so will have the film, and possibly the camera or camcorder, confiscated and may be arrested.
Q. Can I buy antiques in Vietnam?
A. A qualified yes. However, exporting an artefact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.
Q. How can I take large items home with me – furniture or paintings, for example?
A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.
Q. Are there Internet facilities in Vietnam?
A. Yes, plenty in cities and large towns, but not in rural areas. Most hotels in Hanoi Old Quarter have its free internet access, and Internet cafes are commonplace and cheap.
Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?
A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.
Q. I am from the United States. Will I face any hostility because of the war?
A. You will be surprised by the warmth of your reception. We Vietnamese live in the present and the future – the war is history and the past. We warmly welcome people from all countries and races.
Q. What is the attitude towards drugs in Vietnam?
A. The law is strict in Vietnam. The use of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!
Q. Can I use a credit card to get cash in Vietnam?
A. Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Ho Chi Minh city, Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with bank fee required
Q. Can I pay by credit card in Vietnam?
A. Yes, You can pay by credit card with 3% bank fee for Visa and Master cards. You can pay at shops and hotels in big cities, commercial center and tourist sites.
Q. What about travelers’ cheque?
A. You can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travelers’ cheques can be used to pay for the room charge and other tourism services.
Q. Where can I change my currency for local currency?
A. You can change your currency for local currency at the airport, banks, jewellery shops. You should prepare some cash in USD and Euros (50- 100 domination) for better exchange rates.
Q. What if I have a lot of local currency left over when I leave?
A. You can easily change local currency to your country currency
Q. What is the payment method for deposit?
A. You can pay by credit card or bank transfer or you can use the service of Western Union. Please read our terms and conditions for more details.
Q. What is the payment method for the balance?
A. After paying for deposit, you can settle the balance at our office in Hanoi by cash or credit card (with 3% bank fee required). Or you can bank transfer the balance directly to our bank account before travelling to Vietnam.
Q. What is the main difference on the climate of Vietnam and that of my country?
A. Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.
Q. What can I do about jet lag?
A. Not much, really. As top-over en-route, or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the aero plane.
Q. What will happen if there is an emergency?
A. With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office.
Q. How will medical emergencies be dealt with?
A. You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.
Q. What if I am hospitalized or become incapacitated?
A. If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can.
Q. What should we do about malaria?
A. Malaria happens in the mountainous area. All the hotels in the area have mosquitoes net. We often organize tours to the rural area but there’s no malaria cases. Only local people have risks to this disease.
Wish you have a nice time at Thaison Palace Hotel - Your second home in Vietnam !